Refund & Cancellation Policy
Available if a refund request is made within 48 hours of purchase, provided that the user has not accessed more than 10% of the course content.
If a request is made within 7 days but the user has accessed content, a 25% administrative fee will be deducted.
No refunds will be issued after 7 days of purchase or if the course has been fully completed/certificate issued.
To request a refund, please email fms@ngcad.org with your Transaction ID and reason for withdrawal. Refunds are processed within 10–15 working days.